Returns

OEM Audio Ltd understands that car audio or EVSE can be a challenge to buy online. We have tried to make online shopping as easy as possible and strive to offer a quality product.

If for any reason you are not completely satisfied with your purchase please call us to discuss first. Contacting us first will help ensure waiting is kept to a minimum and allow us the opportunity to diagnose an installation issue over the phone.

We take safety seriously and our products should not be opened by anyone for any reason. If you are worried that your device is not working properly please call us. Tampering with the product will void your warranty.

  • Personal Audio such as headphones and earbuds are not returnable for change-of-mind reasons due to hygiene issues.
  • All approved returns must include documentation regarding any issue and customer details.
  • Any products returned to us without the sender and problem details will be shipped back to the sender without resolution.
  • The product must be packaged with sufficient protection to ensure it is not damaged during transit.

AM radio - Drivers looking for clear NZ frequency AM radio should be aware that we are unable to guarantee perfect reception. The reason for this is the number of variables that affect AM reception

Please do not send products to our PO Box as this is not cleared daily.

To return products you must print then complete this form and enclose it inside your package and send to:

OEM Audio

18 Coleridge Street

Sydenham

Christchurch

All extra postage costs incurred in a non-warranty return shall be covered by yourself. 

Products returned to us without documentation will not be assessed.

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