Common EV Charging Issues
SOLUTIONS TO COMMON ISSUES:
When you use an EV charging product read the User Manual before you charge your EV/PHEV for the first time.
1. Ensure that you plug your cable into the power supply first.
Make sure you push the connector firmly into the socket the whole way.
2. Plug the handle into the car.
Make sure you push the connector firmly in to the car the whole way.
3. Check that the charging timer in your car is turned off.
CHECK:
4. That the EV Charging product has sufficient power supply.
5. Check that the car doesn’t have a charging protocol following the ignition being “turned off”. For example, once the car has powered off there may be a period of waiting before the car will accept a charge.
IF YOUR HANDLE WON”T RELEASE FROM THE CAR:
Unlock your car or charging port again, before removing the handle. (Even if your car is already unlocked). This should release the handle.
WALL CHARGERS
- Check if there is an isolation switch and that it is set correctly to allow power to the wall charger.
- Check that you have unlocked the wall charger using the RFID cards supplied.
- Check that the smart wall charger hasn’t been programmed to start at another time.
- Chat with the electrician who installed the wall charger.
- Chat with the car dealer about a potential car battery issue.
Contact us before sending any cable back for assessment. The most common issue tends to be user error and we can help you.