Testimonials - Car Audio Apple Carplay & Android Auto Head Unit Installation

Testimonials

2025

OEM had multiple challenges fitting an aftermarket head unit to our Outback. The problem solving was impressive, the persistence steadfast, the communication was excellent and the price very reasonable. We are most happy with the results. Highly recommended! - April 2025

Great staff and great product. Was very pleased to have everything from walking in to driving off done in one day for a very reasonable price compared to other vehicle audio shops and car dealerships. Also, it is a very nice and tidy showroom. - April 2025

Got sold a car, and had an aftermarket stereo put in by the dealership, what a mistake, the headunit was the pits when it was installed, speakers were popping and crackling, I went back to the dealership and was told "just dont turn it up" It was enough to drive me to talk back radio. Finally went off to see these guys after a car audio enthusiast recommended them to me, booked in the next day (couldnt believe my luck) and have just driven home listening to crystal clear audio after they fixed me up, and for a really good price too !!! Will be going back to upgrade my Landcruiser soon. 12 out of 10 stars ! - February 2025

I had an excellent experience with my Apple CarPlay installation! They went out of the way to ensure they had gotten the correct software to fit my car. Highly recommend their services for anyone looking to upgrade to Apple CarPlay. - March 2025

Absolutely amazing experience!! Called up for a quote looking to take my car in same day, they happily squeezed me in and had it done within roughly 2 hours! staff were really friendly and helpful and I could not be happier with my btn585 screen!! - Definitely Recommend - January 2025

"My company bought me a car that did not have Car Play. It was suggested I go to OEM Audio to have the problem sorted. From the front office personnel to the guys doing the nitty gritty, Max and Kyle, I received nothing but warm professionalism. Their attention to detail is wonderful and the patient explanation of how everything works was exemplary. We had a similar job done in Auckland a few years ago and this was less expensive, took a lot less time to complete and was a far more enjoyable experience. Would I recommend OEM Audio - absolutely. I rate them 10/10!." - March 2025

"Hi, I just wanted to thank you for your amazing delivery process it was fantastic to come home and find the Kiwa headphones waiting for me. I have also tried them out and I have to tell you that I am stoked with them the quality of sound, the comfortable fit and the price make this such a worthwhile purchase. My wife is jealous so I will be putting in another order shortly. Cheers for everything." - March 2025

"About 2 years ago had the team at OEM install a new multimedia unit to replace the Japanese unit that came with the vehicle (imported). Install went smoothly and have been very happy with the result. Two subsequent visits to OEM have allowed software upgrades to be completed keeping the replacement unit up to spec...Am very happy with the service from OEM and would definitely recommend them to anyone seeking a similar upgrade." - February 2025

2024

Popped in with a broken reverse camera bracket. The guys fixed it up within a few minutes on the spot and with a smile. That’s customer service that is exceptional. Great work.- December 2024

I recently had a stereo installed in my Hilux at OEM Audio, and I couldn't be happier with the service. The team was professional, knowledgeable, and attentive to my needs. They ensured everything was installed perfectly and took the time to explain the features. The sound quality is fantastic! I highly recommend OEM Audio for anyone looking for exceptional car audio installation. Thank you for a great experience! I am not an easy to please person and I was skeptical but they exceeded my expectations. - November 2024

Great people, great advice - even the little stuff. Thanks OEM team. - November 2024

"A special thank you to the team at OEM Iversen Tce. I bought online a BT/FM radio Head Unit out of the USA - one that looks like it’s from the mid 60’s. I believed I was getting a period faceplate as well – alas, no (“caveat emptor”). No problem for OEM, who fabricated a faceplate, undertook an ignition switch upgrade, fitted two “neat” rear speakers (nicely hidden away without screwing into any rear or side cards and, made the speakers removable - if ever needed). It’s mint! The car: a 1966 Austin Healey BJ8, that now has a period appropriate in-dash head unit, that compliments its already classic look. The team at OEM went above and beyond, with great service and skill. I highly recommend them to you." - November 2024

"I'm most impressed with the head unit." - September 2024

"My charger had a fault, these guys were quick to replace it even when it was slightly out of warranty. Decent people, excellent service. Much appreciated." Highly recommend. - September 2024

"The team at OEM are awesome. I had an old OEM charger that came with my car. It got a fault, and OEM repaired on the same day, even though it was well outside of warranty. So awesome to see a business that stands by its products!! Highly recommend!" - September 2024

"The team at OEM have been absolutely fantastic. We have had one of their EV chargers for several years and been very happy with it; then the car started to have charging problems. It would start fine, then just stop randomly for no reason. After doing a lot of testing to rule out other problems, I spoke to OEM to see if there was a simple way I could test the charger. They offered to look at it for me, and then tried replacing a few parts. They sent it back a few days later and it now works perfectly! I am super impressed by their customer service and quality of gear." - August 2024

"Experienced a problem with car stereo installed by a 3rd party but who referred me to OEM Audio as now a couple of mths outside of normal warranty. Brilliant reception at OEM took the car in 2 days later by appointment and original shoddy installation promptly redone free of charge and problem fixed. Despite being their product it was not at all their fault. But they fixed it free of charge. Service with a capital S and stood by their product. 5/5 stars there. Happily purchase direct from them next time." - August 2024

"OEM Audio know all about how to look after customers. Great old school brilliant customer service and great products. I purchased one of their units 6 years ago and it’s still working perfectly. Over the years I’ve emailed them for various little upgrades etc and they’ve always replied within a day and always with an answer. What prompted this review 6 years on was a minor fault with the unit. A quick email and like it’s no hassle at all, Kyle had it diagnosed and sorted with his first reply. Can’t recommend OEM enough. Absolutely first class!" - August 2024

2023

“Hi Everyone, I just wanted to leave a review; The people at OEM Audio are truly awesome. I never leave reviews anywhere (in fact I have never done it before), but the service I have received the two times I have bought something from your company over the last year have been the best experiences I have ever had buying things on-line (in-fact even better than from shops as well), so I felt it was important to say something. The gear is quality, the phone interactions were always quick, friendly and helpful, the delivery was super fast and reliable and the after sales technical support was excellent. In fact the technical support was like how it used to be, a real person who knows what they are talking about (not just someone reading off a website or manual) and has the answers without having to look anything up. I can’t recommend you guys enough. Truly awesome, thank you soooo very much." - February 2023

"Thank you for fitting me in and working on my microphone. It is now not like speaking in a tincan and my friends had no problem hearing me. I also appreciate that you offered me coffee/tea and a seating area. Thank you all for your professional work and care." - July 2023

"Took my old EV charger in to see if it could be repaired (expected to need to fork out for a new one), but the team at OEM Audio repaired it (it looks brand new!) for a fraction of the cost, and was ready the same day. Highly recommend these guys!" - July 2023

"My charger had a fault, these guys were quick to replace it even when it was slightly out of warranty. Decent people, excellent service. Much appreciated." Highly recommend. - September 2024,

"I have one of their car radio system. Very happy with it. Just recently had a minor issue. They were extremely responsive to resolve the problem. Excellent service and great product. Much appreciated and highly recommended." - July 2023

“Great customer service, helped offer advice on selecting the right ev charger. The product was dispatched immediately and delivered the next day. Would highly recommend.” - June 2023

“…Amazing product at a very reasonable price…” – April 2023

"Had a new Apple car play unit installed in my 2016 Nissan Leaf. Amazing product at a very reasonable price. The staff are super friendly and really easy to deal with." - March 2023

"Great team who really know what they are talking about. The unit fits well and works perfectly, exactly as described. Communication was very fast and helpful." - March 2023

“Great experience with this company…” - Feb 2023

“Amazing service from these guys! I wasn't sure which type of cable I needed for my EV, and they gave me prompt and clear advice, and then sent it up so efficiently it arrived from Christchurch to Auckland within 24 hours! Thanks Paul and Kyle - definitely my go-to for this stuff from here on..” - July 2023

2022

"2nd time I have used these guys. Took my work Ute (Hilux) in to get reverse camera fixed. Cannot fault any of their work what so ever. Tidy workmanship, quality products and very easy to deal with. Vehicle definitely came back better then when it went in. 100% recommend." - July 2022

"Stu is a true professional sorted my Japanese head unit to the make and receive calls in less than 10 minutes. Couldn't rate him higher. Thanks so much for your help." - November 2022

“…the team at OEM Audio weren’t pushy at all, friendly family business…”– July 2022

"Awesome knowledge, great service. We got an appointment for a new stereo within two days. Even offered a loan car." - July 2022

"The team at OEM Audio replaced the Japanese navigation system in my car with their android system. I'm very impressed, with the friendly service and the excellent quality stereo. They hooked it up to the steering wheel controls, reversing camera and existing Bose speakers which completely changes the car. Large screen for easy navigation and looks great in the dash. Highly recommend." - October 2022

"Had a new Apple car play unit installed in my 2016 Nissan Leaf. Amazing product at a very reasonable price. The staff are super friendly and really easy to deal with." - March 2023

“Great experience with this company…” - Feb 2023

“Fantastic service! And very friendly. I went in for a charger for my EV, and they explained it all to me. They said that my electrician could ring them if he had any questions. I do recommend them.” – November 2022

2021

“OEM Audio are an amazing team. Everybody is super knowledgeable and helpful. We had a new head unit and back up camera installed today. They walked us through the different options and made sure we know all the details so we could make an informed decision…” - July 2021

“Outstanding service and product. Friendly team go out of their way to assure customer satisfaction. Love the Lumina touch screen and the reversing camera is top notch. Very happy.” – July 2021

2019

“Really great service, went the extra miles and were super friendly and informative. I had a tricky set up with an EV import and everything the car came with like the reverse camera, steering wheel shortcuts, even the dropdown screen in the back, works with the new head unit with no troubles at all. It's a game charger after years of half-working aftermarket head units. Definitely 5 stars. Cheers!” - July 2019

2018

“Great service. Friendly helpful staff. New stereo fitted quickly and final price was under the original quote."– July, 2018

“Great Team! Very friendly, helpful service and advice!" - July 2018

“...You guys have gone the extra mile of customer service that I didn't think existed anymore. You guys are No1 in my book. Thanks again" - March 2023

2017

"Great Team! Very friendly, helpful service and advice!" - 2017