Warranty
- Interpretation
- In this document:
- “Business Days” means any day of the week which we are open for business and trading, either in store or via our website.
- “CGA” means the Consumer Guarantees Act 1993.
- “Goods” means the products that are supplied by us to you.
- References to “we, our or us” means OEM Audio Limited and references to “you or your” means you as the customer.
- A reference to any legislation includes that legislation as amended or substituted and includes any regulations made under that legislation.
- In this document:
- Warranty
- Unless an exception applies under clause 3, if you identity a fault with your Goods during the relevant warranty period for the Goods, we will:
- repair the Goods If the fault can be remedied within a reasonable time; or
- replace the Goods with the same product If we cannot repair the Goods within a reasonable time; or
- provide you with a refund of the purchase price if we cannot replace the Goods with the same product.
- The warranty periods for the Goods are as follows:
- Lumina Audio multimedia units – 2 years
- EV Power wall chargers – 5 years
- EO Wall Chargers – 3 years
- EV Power portable charging cables – 2 years; and
- EV Power charging leads – 2 years.
- The returned Goods will be assessed within 5 Business Days. We will contact you with the results of our inspection. If you haven’t heard from us, please contact us. You must enclose contact information otherwise communication and assessment will be delayed.
- Unless an exception applies under clause 3, if you identity a fault with your Goods during the relevant warranty period for the Goods, we will:
- Exceptions
- Goods that have been self-installed rather than by us or one of our recommended installers void their warranty. Read more about Installation here.
- Lumina Audio and EV Power products bought second-hand have no warranty but please still contact us as we may be able to repair the Goods for you.
- The warranty does not cover damage caused to the Goods (or any of their components) by:
- self-installation
- improper installation or use
- a failure to use the Goods in accordance with their instructions
- a failure to service the Goods in accordance with their instructions
- improper connections with peripherals
- external electrical faults
- accident
- disaster
- incompatible or unauthorised software updates
- modifications to the Goods not approved in writing by us
- misuse; or
- abuse.
- Goods damaged in transit
- If any Goods arrive damaged, please contact us within 24 hours of delivery. We will arrange to have the damaged Goods returned to us and we will either repair or replace the Goods or refund the purchase price to you. This will be our decision, but we will discuss the matter with you first.
- If the Goods arrive damaged, you must return them to us in the same condition that you received them in with all original packaging, together with all packing slips.
- EV Power
- Please read every page of your user manual carefully before using your EV Power product for the first time. EV Charging products transfer significant amounts of electrical energy and therefore EV charging has a significant risk associated with it.
- If the Goods are not working, please talk to us first and do not open the product.
- You will receive information as to how to service the Goods.
- Customer Service
- We will:
- provide Goods that are fit for purpose
- ensure Goods meet all safety standards as set by New Zealand law
- provide written instructions outlining safe care and use of EV Power EVSE
- provide information relating to the safe use and care of EV Power products online
- provide customer assistance Monday to Friday, 8:30 am to 5:30 pm
- meet our obligations under the Fair-Trading Act 1986; and
- meet our obligations under the CGA.
- We will:
TO OBTAIN WARRANTY SERVICE
EV Power
Firstly, if the product is not working do not open it. Secondly, talk to us at OEM Audio Ltd.
You will receive information as to how service for the product will be provided.
Lumina Audio
OEM Audio Ltd stands behind its product range and offers a 2-year warranty on all Lumina Audio units when professionally installed.
Lumina Audio multimedia units feature the latest technology and in many cases are plug-and-play. If you are experiencing issues, we are happy to offer some installation advice over the phone. Unfortunately, this will be limited to a basic discussion and we may ask you to seek the advice of an experienced professional car audio installer at your own cost. Don’t risk potentially damaging the head unit or your car by attempting to install the stereo.
We are unable to offer a refund for head units damaged by installation attempts or incompatible or unauthorised software updates.
You can learn more about the installation side of things here: Installation Info
OEM AUDIO CUSTOMER SERVICE
Your returned product will be assessed within 5 business working days. We will contact you with the results of our inspection. If you haven’t heard from us please get in touch.
Customers must enclose contact information otherwise communication and assessment will be delayed.
What we will do:
- provide a product that is fit for purpose
- ensure products meet all safety standards as set by New Zealand law
- provide written instructions outlining safe care and use of EV Power EVSE
- provide information relating to the safe use and care of EV Power products online
- provide a warranty consistent with industry standards
- provide customer assistance Monday -Friday 8:30 am – 5:30 pm
- Meet our obligations under the Fair-Trading Act 1986
- Meet our obligations under the Consumers Guarantees Act 1993, and offer a remedy where the EVSE becomes faulty after an activity that should be covered by its IP rating.
In some cases, we may be able to repair the item. If a cost is involved we will contact you to discuss it before going ahead. We hope to repair what we can where practicable so if your item is out of warranty let’s have a chat.